Terms and conditions

Amendments due to COVID-19
It has been necessary to make changes to our usual terms and conditions, due to the extraordinary COVID-19 pandemic. This pandemic is outside everybody’s control and we are working hard to ensure all our guests are treated fairly, whilst at the same time, ensuring our business remains viable.

For all existing bookings we are offering to transfer your booking to a later date in 2020 or 2021 and this option is completely free of charge. If the new dates are not possible due to changes in the pandemic, we will happily move your booking again, subject to availability.

On re-opening, there will be many changes and new processes in place, in order to protect our guests, staff and wider local community. Some facilities may be reduced or closed altogether, dependant on the latest government guidelines and our site risk assessments.

We will be doing everything in our power to keep our guests and our team safe. We would urge and expect all guests to adhere to social distancing rules and latest government guidelines. This only works if we all play our part responsibly. We reserve the right to ask any guests to leave if the current government guidelines are not being adhered to.

June 2020 – New bookings
Please be aware that the government may increase or relax restrictions at any time during the pandemic.

Therefore, if you choose to make a booking and we are closed we will of course offer to move your booking to another date in 2020 or 2021.

If the event you are attending is cancelled and Briarfields Motel & Touring Park is still open we will not be able to refund any monies paid. It is imperative you take our your own holiday insurance to cover any losses.

We request that all booking balances are paid on arrival.

It is very important that you do not visit us if you experience or display any of the Coronavirus symptoms before arriving at the park. If you should develop symptoms whilst on the park, please go home immediately, do not have contact with other guests/staff and do not use communal facilities. When you arrive home please contact us at your earliest convenience.

Briarfields is an adults only site and therefore all guests whether staying or visiting must be 18 years and over.

Payment: A 50% deposit will be taken on bookings taken over the telephone/online bookings and the balance to be paid on arrival. Please note that deposits are strictly non-refundable and we advise that you take out your own holiday insurance to cover any losses. Bookings for all bank holidays and Cheltenham Gold Cup Festival will need to be paid in full at the time of booking.

Cancellations: A minimum of 28 days written notice (letter or email), in advance of arrival date will be required from anyone wishing to cancel their booking. If more than 28 days is given, the booking may be re-arranged to another available date within the year or alternatively a refund can be given minus £20 administration fee.

Cancellations within 28 days of customers’ arrival date will not be transferable or refunded unless in exceptional circumstance such as serious illness or immediate family bereavement. (Appropriate documentation e.g. a medical note must be forwarded in order to process this refund, minus a £20 administration fee).

Similarly, events such as vehicle break-down, illness or inclement weather which may result in delayed arrival, or failure to arrive, are not the park’s responsibility and will result in your deposit being forfeited.

Refunds cannot be made for any amendments made to the booking on arrival or during your stay.

We recommend you consider appropriate insurances to cover these possibilities.

Vehicles: All vehicles must adhere to the 10 mph speed limit and all roads must be kept clear at all times to allow for emergency vehicle access. Your vehicles, accessories and contents are left at your own risk. Briarfields will not be held responsible for loss or damage thereto from any cause.

Arrival: All guests please call in at reception on arrival. Pitches are available from 1pm until 11am on your day of departure. Prior permission is required by the proprietors to vary these timings and extra charges will apply if you arrive earlier than the times stated above.

Departure: Pitches must be vacated by 11am on the day of your departure. Additional charges will apply if you depart after the stated departure time.

Early Departures: If you decided to cut short your stay for whatever reason, no refunds will be given for the remaining days booked.

Late Departures: If you wish to stay later on the day of your departure please ask at reception as there is a charge for late departures.

Pitch Requests: We cannot 100% guarantee specific pitches but we will endeavour to make every effort to accommodate your requests.

Vehicle Charging: The charging of vehicles is NOT allowed from you caravan hook up point.

Torch for navigating the site in the dark: Please ensure you pack a torch when visiting Briarfields Motel & Touring Park; we try to keep our lighting levels low to avoid unecessary light pollution. Due to the nature of caravan parks and campsites there could be some uneven ground in and around the park.

Electrical Heaters: These are not allowed in awnings.

Behaviour: You must not cause a nuisance on the park and must ensure that no member of your party does so either. If you or a member of your party commit a serious breach of this Agreement or any of the rules displayed at the park, we may terminate the booking. If the breach is capable of remedy, then before we cancel the booking we will give you a written notice which gives you the opportunity to remedy the breach within a reasonable period. Depending on the nature of the breach, this period may be short – for example a notice relating to anti-social behaviour will generally require remedy within one hour.

Visitors: All visitors must be aged 18 years or over to visit the park. All visitors must call in at reception before entering the park.

Awnings: All pitches are hard-standing with electric hook up. Caravans and/or motorhomes should be pitched on the level concrete hard-standing and an awning must be erected on the gravelled area.

Washing of cars/caravans: Hose pipes must not be used to wash cars and/or caravans/motorhomes.

Groups: We do not accept groups from single sex parties. We may accept a block booking solely at the discretion of the owners. However, we do not book shared pitches.

Pets: We are a pet friendly touring park and we ask that dogs remain on a lead at all times. It is not acceptable for dogs to be left on the pitch when guests leave the park. Please clean up after your dog. Maximum of 2 dogs per pitch. However, the permission for a pet may be withdrawn if the animal is a nuisance.

Noise: For everybody’s enjoyment please keep noise to reasonable levels and there should be no noise after 22:00 hrs and before 08:00hrs.

Rubbish: All rubbish is to be placed in the relevant bins provided (general waste, recycling and glass bins are provided around the site).

Barbeques: Are permitted but they must be lifted up so as they do not mark/damage the grass and they should not cause annoyance to fellow guests.

Washing: Please do not put washing lines up between caravans/trees – use the laundry facilities provided.

Complaints: If you have a problem during your stay with us, please notify Reception staff immediately so we can help you. It is more difficult to investigate a complaint if we only hear about it after you have left.

Privacy: Please ensure you familiarise yourself with our privacy on policy.

Briarfields reserve the right to refuse entry to any person who, in our opinion is not suitable. By entering into the agreement you are undertaking for yourself and other members of your party to behave in a courteous and considerate manner towards other occupiers at Briarfields.

If you or your party are deemed to be behaving unreasonably, causing damage to property or annoyance to others, you will be asked to leave. We reserve the right to claim compensation for any damage done.

You are asked to notify Reception immediately of any shortcomings in your accommodation, pitch or service so that these can be rectified. No subsequent claim can be considered for shortcomings not so notified. We hope that you enjoy your stay and look forward to welcoming you back on your return.

The right is reserved to refuse access to the park/motel to any person or persons without giving reason.

Kind Regards,

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